Not much to do around the property but there is a Soriana across the street. Very convenient. We had to ask for towels the first 2 nights. 1sr night 1 towel for 4 people. 2nd night 3 towels. Restroom did not have grab bars and I had asked before I booked if it was handicapped accessible. But fortunately my mom managed. Same breakfast daily! But the lady that was there was so nice and helpful unfortunately I did not get her name. Overall a great stay. Very nice, smelled good, and clean. Javi was the best taxi driver. Very pleasant and helpful. We traveled with my mother in a wheelchair and he always accommodated us. No shuttle bus.
Maria
March 2025
It was close to everything. There is a Walmart 15 minutes walking distance. The basilica was very close and they provided drop off service only. They also had reliable transportation just a bit pricey. Lastly, they have computers which helped my daughter out with an assignment she had to turn in.
Silvia
January 2025
I really love the property, very beautiful, full of details and comfortable. They even have a shuttle that can take you around 5km of the property that it´s complimentary. They are located just across the street of a supermarket. The room was nice and spacious. The smell of the hotel it´s very nice as well. You can have water and coffee all day and night complimentary as well.
Daniela
December 2024
I loved the staff especially the breakfast staff! They were my favorite. They are such good heart people. There was also a young man who worked the door that was very friendly. I lost my AirPods, and he called my Uber driver for me to check to see if I left it in his car since I do not know how to speak Spanish. Then, he came outside with me to see if I dropped them, and we found my AirPods on the floor outside. Also, they work very hard, and I admire their work efforts!!! I would come back because they treated me so kindly and made my stay enjoyable. It is very close to the Basilica of Our Lady of Guadalupe. That was my whole purpose of the trip was to do a pilgrimage. It is also right next to a supermarket that has a delicious and fresh bakery ☺️☺️! It’s easy to take an Uber to get to other parts of the city. If you speak Spanish, you’d probably feel comfortable taking the bus. I did take the bus out of the city, and it was super easy, comfortable, and great price.
Michelle
November 2023
The breakfast was nice! The staff were so kind as well! This location does offer a free shuttle service to get you anywhere from around the hotel. The staff even hooked up with someone who would help us get to the airport after we checked out, which was at around 6 AM.
Joseph
September 2024
We were looking for a place close to the Basilica for the feast of Guadalupe for a reasonable price. We were able to walk there in about 45 minutes. (See photo of boulevard walkway). The hotel was safe, clean and quiet. The breakfast was varied and plentiful. The staff was friendly and helpful. Whenever the food was empty, they were quick to replace it, or fix the coffee machine, when it was not working properly. (Upon request). A very helpful attendant was able to replace my room supplies when I told him my room number and had opted out of a personal room cleaning.
Maureen
December 2023
Accessible in the Basilica
Myriam
January 2024
Breakfast is good but for a 3 day stay more variety would be nice but there is a good selection of items
Shelley
March 2025
Beds were comfortable, bathroom clean, breakfast was very good and the staff was friendly and very helpful.
Diane
August 2023
We liked the cleanliness, the space was nice and quiet. The breakfast options were good, the staff was super friendly and welcoming. It was comfortable to stay here.
Pamela
September 2023
Reservations:
+1 (888) 385-8465